This Refund Policy explains the circumstances under which Topdec Trade Assist ("we"), operated by AutoWorks Systems, will issue refunds for subscription payments.

1. Free Tier

The Free tier of the Service is provided at no cost. No refunds apply as no payment is taken.

2. Paid Subscriptions (Trade, Professional, Business)

Monthly Subscriptions

Monthly subscription fees are non-refundable. You are billed in advance for each billing period. If you cancel, your subscription remains active until the end of the current billing period, after which no further charges are made. We do not issue partial or pro-rata refunds for mid-period cancellations.

Free Trials

If you are offered a free trial, you will not be charged during the trial period. To avoid being charged, you must cancel before the trial ends. If you forget to cancel and are charged, you may request a refund within 7 days of the charge, provided you have not significantly used the paid features during that period.

3. Annual Subscriptions

If you purchase an annual subscription, you may request a pro-rata refund within 14 days of the initial purchase, provided you have not significantly used the paid features. After 14 days, annual subscriptions are non-refundable, but you may cancel to prevent renewal at the end of the term.

4. How to Request a Refund

To request a refund, contact us through the in-app support within the timeframes above. Please include your account email and the date of the charge. We aim to respond within 5 business days.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

5. When Refunds May Be Declined

We may decline a refund request where:

The request is made outside the eligible timeframe
The account has been terminated due to a breach of our Terms
There is evidence of abuse, fraud, or chargeback manipulation
The paid features have been significantly used during the period in question

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We will make every effort to resolve the issue directly. Unjustified chargebacks may result in account suspension.

7. Third-Party Purchases

This Refund Policy covers only subscription fees paid to Topdec Trade Assist. Products ordered through topdecbrush.com or services provided by third-party integrations (QuickBooks, Xero, Sage, FreshBooks, Moneybird, Wave) are subject to those providers' own refund policies.

8. Our Discretion

We may, at our sole discretion, issue a refund or service credit in circumstances not covered by this Policy, particularly in cases of service outage, billing error, or exceptional circumstances. Each request is considered on its own merits.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes apply to purchases made after the updated policy takes effect.

Contact

Questions about refunds? Contact us through the in-app support or via AutoWorks Systems.